Case Studies

Hunterdon Healthcare

We can’t imagine working with any other clearinghouse. The difference between ViaTrack and our former, larger clearinghouse has been like day and night. ViaTrack’s dedicated staff support and customer service is fabulous.

– Jean Fitzgerald

The Background

Hunterdon Healthcare System is a non-profit health care organization in Flemington, N.J., committed to providing a full range of quality services that respond to the needs of the community. A ViaTrack client since 2006, Hunterdon has over 31 current accounts ranging from family health centers, pediatrics, eye and surgery centers, gastroenterology, oncology, family practice, otolaryngology, psychiatry, urology, cardiology, hematology and more. Hunterdon Healthcare System has partnered with the Hunterdon Physician Practice Association to form Hunterdon Healthcare Partners LLC, an integrated delivery network dedicated to enhancing care to the residents of Hunterdon County and the surrounding areas with access to integrated health care.

The Hunterdon Healthcare Partners team was trained by ViaTrack and led the tiered implementation of their 31 practices. In a train-the-trainer support model, the HHP team worked with the wide range of practice specialties for setup, implementation and training.

Why ViaTrack?

Hunterdon was looking for a Practice Management System that offered Electronic Medical Records with integrated Practice Management. After Hunterdon chose NextGen, the practice saw demonstrations of NextGen’s preferred clearinghouses and conducted due-diligence research. They felt the products were comparable but ViaTrack offered more attractive pricing, a key benefit to every non-profit. But once Hunterdon made the move to ViaTrack, staff members discovered that the benefits of using ViaTrack extended far beyond price considerations alone.

The Result

Hunterdon project manager Jean Fitzgerald said her staff experienced firsthand ViaTrack’s “incredible customer service,” adding, “we can’t imagine working with any other clearinghouse.” Her colleague, Physician Applications Analyzer EPM/EMR NCP Carolyn Schmid commented: “ViaTrack claims analysts are great at resolving issues and helping pinpoint the problem. The system itself is very easy to use and we especially appreciate the ability to see loops and segments of claim. Timely filing proof is wonderful and so simple to locate. With other clearinghouses, this has been a nightmare.”

“We had a name change for one of our practices and Medicare was taking forever to enroll the name change and accept claims under the new name. ViaTrack wrote an edit that solved the problem. Without ViaTrack making that change, the practice may have gone out of business. With ViaTrack going out of their way to address the issue, the practice resolved accounts receivable issues and experienced virtually no downtime. “

We had a name change for one of our practices and Medicare was taking forever to enroll the name change and accept claims under the new name. ViaTrack wrote an edit that solved the problem. Without ViaTrack making that change, the practice may have gone out of business. With ViaTrack going out of their way to address the issue, the practice resolved accounts receivable issues and experienced virtually no downtime.

– Carolyn Schmid, Applications Analyst EPM/EMR NCP

Both women say they “love” ViaTrack’s claims site, personable customer support staff and easy, quick customization of claims. “Each of our different practices share praise for ViaTrack,” says Schmid. “ERA is working great and payments are fantastic. Across the board, payments are back within days.”