Case Studies Overview

ViaTrack is proud of its work with our clients throughout the U.S., each involving differing implementations – with some practices moving to ViaTrack from a paper claim environment while others have already had a history of working with electronic claims and clearinghouses.

The quality customer service provided by ViaTrack surpasses ALL clearinghouses I have worked with in my 15 years of experience. They respond with a resolution or status within hours to my initial request for assistance and treat me as a co-worker, as opposed to feeling lost in a mega-company. ViaTrack works with the payer, software company and me to resolve issues, and monitor the issue until payment is received. In addition to the exceptional service, the application is user-friendly and claim rejections are no longer ‘lost in code’. We are able to immediately identify and resolve our rejections, and use the reporting tools for improvement measures. Why would you choose anyone but ViaTrack?

– Corrine Robinson, Billing Manager, Blackstone Valley Community Healthcare

Our experience in earning the trust and satisfaction of this diverse range of clients underscores our commitment to fast, accurate service delivery. As the client stories here illustrate, we are adept at working with organizations of widely varying size, each with diverse needs, challenges and goals. We recognize that every client is unique – every practice, provider group, surgery center, hospital and clinic – so we offer the flexibility and technical expertise to make each relationship a true success.

Blackstone Valley – federally qualified health center needing custom edits and direct payer connections.

NovaMed – multiple ASC sites, varying in size and volume, looking for a clearinghouse with flexibility and personal service.

Hunterdon Healthcare – multiple sites and specialties, looking for value without compromise on systems or service.

The words of our clients speak loudest to us. Our products and services were created by their vision – imagined by healthcare professionals for healthcare professionals. And our success has been built on transforming those visions into reality through hard work and unwavering service.